Reservation supervisor job description

If you are looking for a vacancy in the hotel field, for sure, you face multiple job positions. As each hotel contains hundreds of employees, each one does a specific role in order to maintain the work flow in the hotel. In this article, we will focus on one of these job titles: the reservation supervisor job description to explain all the responsibilities and the required skills to become a successful reservations supervisor.

Table of contents

Reservation supervisor job description

The reservation supervisor is the person who is responsible for leading the reservation sales team, puts the strategy, helps the team members in their work, gives the necessary training for the staff, and works to generate more reservations to the hotel.

Position summary

If we want to summarize the role of the reservation supervisor, we could say that he works in supervising the reservation team to be sure that they offer an easy, pleasant, efficient, and professional reservation process to the customers.

Also, he deploys his effort to guarantee the customer satisfaction during reservations and accommodations period.

What is the role of reservation supervisor?

The reservation supervisor, as we mentioned before, is responsible for managing the reservation sales team and working with them in order to deliver the perfect service to the customers. Also, he plays many roles in many hotels. Let’s explore them together now.

Help the reservation team in their job by offering to them all the technical information in order to engage with customers in a professional manner.
Make sure that the reservation team and front office representatives are completely aware about all the high season dates, the closed dates, the available dates.
Reservation supervisor could accept reservation requests, and do all the needed action to complete the reservation
You should be aware about all the hotel programs, services, accommodations types, promotions, rates, and facilities.
Help customers during their accommodation period in any request.
Supervise the system adopted by the organization to be able to track all the phone calls received and the actions token.
Being a part of the pre-arrival process, also, helps in the rooming listing.
Keep the positive and professional environment between the staff.
Collaborate with the sales team during a fixed meeting to see the situation of work flow.
Manage the packages, offers and rates of the hotel in the software.
Monitor all the different ways of reservation like the online reservation.
Check all the reservations to avoid any mistakes during uploading data to the software.
Manage all the available data on the different channels.
Work on creating an account to the hotel on the different hotel reservation platform.
Know all the hotel policies, procedures and payment methods.
Check all the reservations daily to avoid any delay.
Ensure that the reservation email has been sent to the customers after reservation.
Updates on the hotel system in case of no show, cancellation.
Update the records of the available rooms, rates, daily reservation, cancellations, rooms in book, amendments and no show.
Check all the environments before the customer’s arrival.
Work in managing the reservations to be able to guarantee the highest room occupancy by adopting the different strategies.
Manage the front desk guest service agents to ensure the highest customer support.
Offer the required training to the sales reservation team.
Maximize the number of rooms to guarantee the more reservations requested.
Deliver the special request to be offered on the fixed time.
Manage the VIP Request and the special request in a professional manner.
Work on generating offers, packages on a regular basis.
Take the incoming calls.
Ensure safety and policies.
Check the arrival of the VIP and special requests.
Have a strong knowledge about the hotel’s products and services, also train the staff with all the products and services.
Schedule the required activities.
Assign tasks to the different staff.
Solve problems that could face the reservation process and the customer support and services.
Do the marketing activities to promote the hotel in the different online platforms for hotels and booking reservations.

What role does a reservation supervisor play in the sales department

Reservation supervisor job description

The reservation supervisor is related to the sales team, as he works in cooperation with the sales team in terms of improving the reservation process by determining the hotel rates, offers, and packages in order to achieve the highest room occupancy.

Prerequisites

Some required skills and competences are important in the reservation supervisor in order to achieve the success in your career path. Between these prerequisites are:

Have excellent communication skills to communicate with the customers, colleagues and team members.
Leadership to know how to manage the reservation team.
Organization skills.
Work under pressure.
Problem solver.
Native on computer skills.
Fluent in English, a second language will be a plus.

Education – Reservation supervisor job description

The reservation supervisor must have a specific level of education to have the knowledge of the hospitality and tourism field. He should have a degree in hospitality management, diploma in travel industry or a related discipline.

Reservation supervisor job experience

From the other side, the reservation supervisor should have a minimum year of experience as a reservation agent, or sales representative for about one year or plus.

Also, being front desk operations for about 2 years will make you a good candidate to become a reservation supervisor.

Skills

Also, to be a reservation supervisor, you should develop some skills: professional skills, and personal skills. These skills will make you a successful reservation supervisor.

Know the etiquette especially during making a call with the customers.
Knowing the customer service skills to maintain the highest quality of reservation to the customers to make them satisfied.
Communication skills.
Leadership skills to manage the reservation team in the right manner.
Problem solving
Multi-tasker.
Organized.
Computer skills knowledge
Teamwork skills by cooperating with the different team member and the other department
Know the operation process

Knowledge & competencies – Reservation supervisor job description

Reservation supervisor job description

The most successful reservation supervisor should have some knowledge and competencies to make him or her the perfect candidate while applying to any hotel. Between these knowledge and competencies are:

Know all the basics of professional hospitality.
Aware about the hotel reservations.
Know how to act as a front desk agent.
Have the sales skills.
Know the principles of communicating with the customers in a friendly way while maintaining the professional spirit.
Know how to manage a successful phone call.
Deal with the special request.
Aware about the welcoming of the VIP customers.
Know all about the reservation process.
Know the difference between the hotels’ services and products.

Average salary of the Reservation Supervisor

The average salary of the reservation supervisor is about $43,733 per year, but you should take into consideration that the salary differs between experience level, hotel size.

Male or Female is the most hired as a reservation supervisor?

Generally, the female is dominated in the reservation supervisor job title with 64% of the employees in this position. In parallel, 34% of the reservation supervisors are male.

Conclusion

The reservation supervisor job description is one of the best job positions that includes multiple tasks and duties that work in the hotel field. If you find this job description suitable for your personality and skills, don’t waste your time and start improving your skills now!

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